Privacy Policy

Introduction

Welcome to CricMatch, your trusted platform for online sports betting and casino gaming. We understand the importance of your privacy and security and are committed to protecting your personal information while ensuring a safe and responsible gaming environment. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access or use our website, mobile application, or any of our services.

By using CricMatch, you acknowledge and agree to the terms and conditions outlined in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our services.

1. Information We Collect

CricMatch collects different types of user data to provide a seamless and secure betting experience. Below is a breakdown of the information we collect and why it is necessary:

1.1 Personal Information

When you sign up on CricMatch, we collect the following personal details to verify your identity and ensure legal compliance:

  • Full name
  • Date of birth
  • Email address
  • Contact number
  • Residential address
  • Government-issued identification (for verification purposes)
  • Username and password

This information is necessary for account creation, security, and compliance with gambling regulations.

1.2 Payment and Financial Information

To facilitate secure deposits and withdrawals, we collect financial information, including:

  • Bank account details
  • Credit/debit card information
  • E-wallet details (such as Paytm, PhonePe, Google Pay, etc.)
  • Transaction history

CricMatch uses highly secure payment gateways to process all financial transactions, ensuring data protection and fraud prevention.

1.3 Device and Technical Information

To enhance user experience and maintain platform security, we collect technical data, such as:

  • IP address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Operating system
  • Login timestamps
  • Location (to verify compliance with legal jurisdictions)
  • Cookies and tracking data

1.4 Gaming and Betting Activity

To ensure fair play and compliance with regulations, we track:

  • Bet history and betting preferences
  • Winnings and losses
  • Deposit and withdrawal activity
  • Frequency of gaming sessions

2. How We Use Your Information

The information we collect is used for the following purposes:

2.1 Account Creation & Management

  • To register new users and maintain account security
  • To verify user identity and prevent fraud
  • To provide access to CricMatch services

2.2 Secure Transactions & Payments

  • To process deposits and withdrawals
  • To prevent unauthorized transactions and money laundering
  • To maintain compliance with financial regulations

2.3 Customer Support

  • To provide 24/7 assistance through live chat, email, and phone support
  • To handle complaints, queries, and technical issues

2.4 Security & Fraud Prevention

  • To detect and prevent fraudulent activities and account misuse
  • To monitor transactions for any suspicious behavior

2.5 Responsible Gaming

  • To analyze betting patterns and help users maintain responsible gaming habits
  • To offer self-exclusion tools and deposit limits for players facing gambling issues

2.6 Marketing & Promotions

  • To send personalized offers, promotions, and bonus updates
  • To notify users of new features, tournaments, and betting opportunities
  • Users can opt out of marketing communications at any time

2.7 Legal & Regulatory Compliance

  • To comply with local and international gambling laws
  • To fulfill licensing and regulatory obligations
  • To cooperate with law enforcement agencies when required

3. How We Protect Your Information

At CricMatch, we use state-of-the-art security measures to protect user data and prevent unauthorized access. Our security practices include:

  • SSL Encryption – Ensures all transactions and data exchanges are encrypted and secure.
  • Two-Factor Authentication (2FA) – Adds an extra layer of account protection.
  • Secure Payment Gateways – Uses advanced fraud detection systems for financial transactions.
  • Regular Security Audits – Conducts periodic security assessments to detect vulnerabilities.
  • Access Restrictions – Limits data access to authorized personnel only.

We are committed to keeping your data safe from hackers, identity theft, and unauthorized access.

4. Sharing of Information

CricMatch does not sell, rent, or trade your personal data to third parties. However, we may share your information with:

  • Regulatory Authorities – When required by law or gambling commissions.
  • Payment Processors – To complete deposit and withdrawal transactions securely.
  • Fraud Prevention Services – To prevent fraudulent transactions and account misuse.
  • Marketing Partners – Only if you have opted into promotional offers.

All third-party service providers are bound by strict data protection policies and are required to keep your data confidential.

5. Cookies and Tracking Technologies

CricMatch uses cookies and tracking technologies to:

  • Improve website performance
  • Remember user preferences
  • Enhance security measures
  • Personalize betting experiences

Users can manage their cookie preferences through browser settings. However, disabling cookies may impact the platform’s functionality.

6. User Rights and Choices

As a CricMatch user, you have the right to:

  • Access your stored personal data
  • Update or correct inaccurate information
  • Request data deletion (subject to legal requirements)
  • Opt out of marketing communications
  • Restrict data processing in specific cases

To exercise any of these rights, contact support@cricmatch.com.

7. Responsible Gaming and Age Restrictions

CricMatch promotes responsible gambling and takes measures to prevent gambling addiction. We allow only users aged 18+ (or the legal age in their jurisdiction) to register and bet.

We offer responsible gaming tools, including:

  • Self-exclusion options
  • Deposit and betting limits
  • Reality checks and session timers
  • Access to gambling addiction support services

Users experiencing gambling problems can seek assistance from organizations like GamCare, Gambling Therapy, and BeGambleAware.

8. International Data Transfers

Since CricMatch operates globally, user data may be stored on secure servers located outside their country. We take all necessary legal measures to ensure cross-border data transfers comply with data protection laws.

9. Retention of Information

We retain user data for as long as necessary to:

  • Fulfill legal and regulatory requirements
  • Resolve disputes and chargebacks
  • Detect and prevent fraud

Account-related data may be stored even after account closure for compliance purposes.

10. Updates to This Privacy Policy

CricMatch may update this Privacy Policy periodically to reflect:

  • Changes in data protection laws
  • New security measures
  • Platform enhancements

Users will be notified of significant updates via email or platform notifications.

11. Contact Us

For any privacy-related inquiries, you can contact us through:

By using CricMatch, you acknowledge and accept this Privacy Policy. We are dedicated to ensuring a safe, fair, and responsible gaming experience for all our users. Play responsibly and enjoy the thrill of betting with CricMatch!